LEGAL & POLICIES
The paperwork, in one place.
The terms on which we supply charging, what the app collects, how money comes back, and how to delete your account. Written to match what the software actually does. If you find a discrepancy, treat it as a bug and tell us.
WHO YOU ARE DEALING WITH
OPERATED BY
BOLT EV SOLUTIONS LLP, trading as e-bolt
GSTIN
27ABGFB4663B1ZO
REGISTERED ADDRESS
A-212, Floor 2, A Wing, Mumbai Pune MMS Premises, Wadala Truck Terminal Road, Antop Hill, Mumbai, Maharashtra 400037, India
DOCUMENTS
Your account is your phone number, signed in with a one-time SMS code. The app shows charging stations, starts and monitors a session, takes payment from a prepaid wallet, and issues a GST invoice for it.
The tariff is shown before you start, and you are billed on metered energy plus applicable taxes and any host fees disclosed in the app.
Not every charger you see is ours. The map also lists third-party stations from Open Charge Map, which we do not operate.
The wallet is a closed-loop advance against charging we supply: it cannot be transferred, spent elsewhere, or earn interest.
A session can stop by itself on a vehicle limit, charger fault, grid outage or safety cut-out. You pay only for energy delivered.
Liability for a session is limited to the greater of what you paid for it and your wallet balance. Nothing excludes liability for negligence causing injury, or your rights under the Consumer Protection Act, 2019.
Governed by the laws of India, with exclusive jurisdiction at the courts in Mumbai.
Your phone number is your account; name, email, billing address, GSTIN, vehicle details, location and camera access are all optional and each earns its place.
We never see your card, UPI ID or bank details. Payment happens inside the gateway's own checkout and we receive a reference and an amount.
Camera images never leave your device: the QR code is decoded on the phone and no photo is stored or uploaded.
No advertising identifiers, no cross-app tracking, no ad networks. We do not sell your data or share it for advertising.
Location is used only while the app is open. There is no background tracking. Coordinates go to Open Charge Map and OpenStreetMap Nominatim for lookups.
Notifications cover your own activity only: a session finishing or failing, progress while it runs, a low balance, and a queued connector freeing up.
Under the DPDP Act 2023 you can access, correct or delete your data, withdraw consent for anything optional, and complain to the Data Protection Board of India.
We sell electricity delivered at a charge point, paid from a prepaid wallet. Nothing is shipped, so this page covers every situation in which money goes back to you.
Before energy flows, nothing is deducted. Stop mid-session any time and you pay only for what was delivered; the held amount returns to your wallet within minutes.
There is no cancellation fee for a session or a reservation, and no expiry or fee on a wallet balance.
Charged but no energy delivered is refunded in full. Failed sessions reconcile automatically, usually before you have to ask.
Report a disputed session within 7 days to support@e-bolt.in with the date, charger name and amount; we reconcile against the charge point's meter data.
Unused balance is refunded to the original payment method, most recent top-up first. Promotional credit is not cash and is not refundable.
Energy already delivered, correctly applied idle fees, and a slower session than you hoped for where the charger worked correctly, are not refundable.
You can delete your account from the Profile tab in the app, or by email if you have uninstalled it. This is a deletion, not a deactivation. Signing up again with the same number creates a new, empty account.
Claim any wallet balance first, and download the GST invoices you need for your own records.
We will not delete an account on the word of someone we cannot verify, which protects you as much as it slows you down.
Removed: profile, phone number and sign-in records, saved vehicles and chargers, preferences, recent searches, wallet history, support tickets and your push token.
Access ends immediately; data leaves our systems within 30 days and routine backups within a further 30 as they age out.
Delete your account
Claim any wallet balance first. Once the account is gone, so is the record linking you to your original payment, and we may be unable to identify the transaction to refund.
01
In the app
Open e-bolt, go to the Profile tab, choose Delete account and confirm.
02
Or by email
privacy@e-bolt.in, subject “Delete my account”, from the address on your account or including your registered phone number.
03
What gets deleted
Profile, phone number and sign-in records, saved vehicles and chargers, preferences, recent searches, wallet balance and history, support tickets, push token. A deletion, not a deactivation.
04
How long it takes
Access ends immediately. Data is removed from our systems within 30 days, and from routine backups within a further 30 as they age out.
WHERE TO FIND IT IN THE APP
Profile tab, below Sign out. Claim your wallet balance and download the invoices you need before you tap it.
WHAT SURVIVES DELETION, AND WHY
Tax invoices for sessions
Financial records of a completed supply, kept for the statutory period. Only invoice number, date, amount, energy, price, charger name and GSTIN, detached from your identity.
Payment records at Razorpay
Our gateway keeps its own record of every transaction because it is legally required to. Deleting your e-bolt account does not and cannot erase those.
Crash reports already sent
Not linked to your account, so they cannot be located by it. They expire on their own, typically within 90 days.
How long a refund takes
We approve or decline within 7 working days and tell you either way. Bank timelines after that are set by your bank and the gateway, not by us.
Session credited back to walletIMMEDIATE
UPI3–5 WORKING DAYS
Credit or debit card5–7 WORKING DAYS
Netbanking5–7 WORKING DAYS
Who else processes your data
Each provider sees only what it needs. Some sit outside India, so data may be transferred abroad under contractual protection.
SupabaseDatabase, sign-in and the server functions that run the walletSINGAPORE
Amazon Web ServicesCharging management system, session and meter dataINDIA
RazorpayCard, UPI and netbanking payments and refundsINDIA
SentryCrash reportsGERMANY
ResendSending your invoices by emailUNITED STATES
Open Charge MapPublic charging-station dataUNITED KINGDOM
OpenStreetMapPlace search and reverse geocodingEUROPEAN UNION
GRIEVANCE OFFICER
As required by the DPDP Act. Acknowledged within 48 hours, answered within 30 days.
REGISTERED ENTITY
BOLT EV SOLUTIONS LLP
trading as e-bolt
GSTIN 27ABGFB4663B1ZO
trading as e-bolt
GSTIN 27ABGFB4663B1ZO
Data requests: privacy@e-bolt.in. Sessions, payments and wallet: support@e-bolt.in.
REGISTERED ADDRESS
A-212, Floor 2, A Wing, Mumbai Pune MMS Premises, Wadala Truck Terminal Road, Antop Hill, Mumbai 400037SUMMARISED FROM THE LIVE POLICIES AT E-BOLT.IN · EACH DOCUMENT OPENS IN FULL ON ITS OWN PAGE