Delete your account

In the app

• Open e-bolt and go to the Profile tab.
• Choose Delete account and confirm.

By email

If you have already uninstalled the app, or cannot sign in, email privacy@e-bolt.in with the subject “Delete my account”.

Write from the address on your account, or include your registered phone number. We cannot action a deletion request we are unable to match to an account, and we will not delete an account on the word of someone we cannot verify — that protects you as much as it slows you down.

If you need copies of past GST invoices for your own records, download them from your session history first. We cannot retrieve them for you afterwards in a form that identifies you — see section 4.

Deleting your account removes:

• your profile — name, email, billing address and GSTIN
• your registered phone number and sign-in records
• saved vehicles, saved chargers and app preferences
• recent searches and trip destinations
• your wallet balance and transaction history
• support tickets and their conversation history
• your push notification token, so we can no longer reach your device

This is a deletion, not a deactivation. The account cannot be restored afterwards, and signing up again with the same phone number creates a new, empty account.

We would rather tell you exactly what remains than claim a clean erasure we cannot deliver.

Tax invoices for charging sessions you were billed for. These are financial records of a completed supply and tax law requires us to keep them for a statutory period. We retain only the invoice number, date, amount, energy delivered, price, charger name, and your GSTIN if you gave one. They are detached from your identity — no name, phone number or email — and used for nothing but compliance.

Payment records held by Razorpay. Our payment processor keeps its own record of every transaction, including the phone number given at checkout, because it is legally required to as a regulated financial institution. Deleting your e-bolt account does not and cannot erase those. To ask Razorpay about data it holds independently, see razorpay.com/privacy.

Crash reports already sent. Diagnostic reports are not linked to your account and cannot be located by it, so they are not deleted on request. They expire on their own, typically within 90 days, and are not intended to contain your name, phone number or location.

In-app deletion takes effect immediately for your access — you are signed out and the account can no longer be used.

The underlying data is removed from our systems within 30 days, and from routine backups within a further 30 days as those backups age out. Where you asked by email, we confirm in writing once it is done.

Anything about this process, or about data we hold: privacy@e-bolt.in.

Grievance Officer: Aryan Sahal — grievance@e-bolt.in. Your wider rights over your data, including access and correction, are set out in the Privacy Policy.