Most things are quickest to resolve from inside the app, because a ticket arrives with your account, your charger and your session already attached. If you would rather write to us, or cannot get into the app, the email routes are below.
Who you are dealing with
- Operated by
- BOLT EV SOLUTIONS LLP (trading as e-bolt)
- GSTIN
- 27ABGFB4663B1ZO
- Website
- e-bolt.in
- Registered address
- A-212, Floor 2, A Wing, Mumbai Pune MMS Premises, Wadala Truck Terminal Road, Antop Hill, Mumbai, Maharashtra 400037, India
- Contact
- support@e-bolt.in
- Grievance Officer
- Aryan Sahal, grievance@e-bolt.in
1.The fastest route is in the app
Support runs on tickets in the app rather than on this page. A ticket carries the charger and session context with it, so nobody has to ask you which charge point you were at or what time it happened — which is most of what a support email turns into anyway.
- Open e-bolt and go to the Help tab.
- Tap Raise a ticket, or pick one of the common issues to start with the details already filled in.
- Reply in the same thread under My tickets — that is where our answer comes back.
If something is wrong mid-charge
The Help tab shows Get help with this session at the top while a session is running. Use that one: it attaches the live session, and a stuck charger is far easier to diagnose while it is still stuck.
Common issues have shortcuts
- Charger won't start
- Charged but money not refunded
- My invoice or GSTIN is wrong
- Charger details on the map are wrong
2.By email
If you have uninstalled the app, cannot sign in, or would simply rather write:
Include your registered phone number. Without it we cannot find your account, and the first reply is spent asking for it.
For anything to do with a tax invoice or GSTIN, write to billing@e-bolt.in instead.
For access to your data or a correction, write to privacy@e-bolt.in — see the Privacy Policy. To close your account, see Delete your account.
3.How quickly we reply
Within one working day.
e-bolt support is one inbox, not a staffed 24×7 desk, and we would rather say so than promise a response time nobody is rostered to keep.
Refund requests and formal grievances have their own committed timelines — see the Refund & Cancellation Policy and Terms & Conditions.
4.Things you can do without us
| What | Where |
|---|---|
| Get a GST invoice for a session | Wallet or session history — download the PDF, or have it emailed automatically |
| Add or correct your GSTIN and billing address | Profile tab, before your next session |
| Refund your remaining wallet balance | Wallet tab — the money returns to the account you paid from |
| Delete your account and its data | Profile tab — see Delete your account |
Ask for a wallet refund before deleting your account. Once the account is gone, so is the record linking you to your original payment, and we may be unable to identify it to refund.
5.Who you are dealing with
BOLT EV SOLUTIONS LLP (trading as e-bolt)
GSTIN 27ABGFB4663B1ZO
A-212, Floor 2, A Wing, Mumbai Pune MMS Premises, Wadala Truck Terminal Road, Antop Hill, Mumbai, Maharashtra 400037, India
Support: support@e-bolt.in
Billing and invoices: billing@e-bolt.in
Grievance Officer: Aryan Sahal — grievance@e-bolt.in
BOLT EV SOLUTIONS LLP (trading as e-bolt) · GSTIN 27ABGFB4663B1ZO · support@e-bolt.in