Frequently asked questions

It depends on the site, the hardware and who owns it. Some hosts list a charger they already have; others ask us to install and operate one for them. We agree the commercial terms with you before anything is committed, so tell us about your location and we will come back with specifics.

Earnings are calculated on each completed session, and the full breakdown sits in your dashboard so you can see exactly what every charge earned. The payout schedule is set out in your hosting agreement.

Residential and apartment parking, offices, retail, malls, hotels, highway and fuel-station sites all work. What matters is the power you have available, whether drivers can actually get to it, and whether a bay can be kept free for charging.

Yes. The driver apps, dashboards and emails all carry your brand, logo and colours. We run the platform underneath it, and the customer relationship stays yours.

Any OCPP-compliant charge point connects to the e-bolt network and the white-label backend, so you are never locked into one hardware vendor.

Hosting can go live within days once we have assessed your site. White-label deployments usually take a few weeks, depending on how much branding and integration work is involved.

Yes. Currency, tax treatment, language and payment provider are all configuration rather than code. The India platform ships with UPI top-ups and GST receipts. For other markets we scope the local payment rails and invoicing rules with you before you sign.

We handle the whole build: site assessment and load analysis, the electrical and civil work, AC or DC charge points sized to your demand, network connectivity and commissioning. Then we operate and maintain what we built.

The platform watches every charger around the clock, so a unit that drops off is flagged immediately rather than when a driver reports it. Our engineers work through those alerts, and we schedule maintenance before a warning becomes a failure. Support hours are Monday to Friday, 9AM to 6PM IST.